Full Service Package

Package Includes:

Tenant Selection

Bookkeeping & Record
Management

Property Inspections

Maintenance & Repairs

Contact a Service Representative

(510) 569-0722 x 100
9AM-5PM PST

Maintenance & Repairs 

Our staff processes all maintenance and emergency requests. After hours calls are routed to a 24- hour answering service, which in turn pages and call staff members at home for emergencies.

Upon notification of a needed repair from the tenant or an inspection we generate a work order. Not all repairs are the owner's responsibility, but a work order is generated for historical tracking. If the repair is a habitability issue and the tenant caused the damage, they are sent a bill for reimbursement or the cost is deducted from their deposit. Depending on the structure of our agreement with the owner, we will either assign the job immediately to a repair person or obtain authorization if we believe the work will exceed the limit given to us. Some owners, if they live locally, may want to perform the repair themselves or have us call a specific vendor, in which case we simply notify them as to what is needed and track until completion. No matter who performs the work, the repair is tracked in our data base in case it is needed for verification in any tenant litigation.

We use tested firms or individuals that provide good service and workmanship at reasonable prices.

The owner receives complete details including invoices for labor and material. These expenses are segregated by category on your monthly report as plumbing, electrical, painting and material etc.

Our management agreement has a specified dollar limit amount for work we can perform on your behalf. When we believe the repair will exceed this limit you will be contacted for authorization. Major repairs, such as painting, fencing, landscaping, remodeling usually require a bid. We will make suggestions and obtain bids for the owner's consideration. We handle emergencies such as failed water heaters, broken water pipes, or any other items that may threaten the property immediately without owner consultation, unless of course the owner is readily available. This protects the owner's property from further damage and protects the tenant's rights. When applicable, we will file insurance claims and follow them until completion.

Overall, we keep in mind the two things that we are hired for, and that is to maintain the property in good condition and obtain the owner the highest net return.